1. How does the customer apply to Lowe’s advantage?
An advantage card application must be completed in the store or through their project portal before this payment can be selected. If customer is applying at time of sale, make sure to capture the account number before closing out of the page.
2. What if the customer already has an account with IME?
If the customer already has an account with IME, but they don't remember their password, the customer can use the “forgot password” function on sign-on OR call 877-477-1115.
3. What if the customer wants to use two forms of payment?
If the customer would like to use two forms of payment, they can select one form of payment for the 25% down and a different form of payment for the remaining balance. If the customer selects a promotion (36 month payment plan) they cannot select a different payment plan for the remaining balance. They can however choose to a new form of payment.
If a customer wants to use CC or ACH for the down payment and then finance the remaining balance when would they apply for a lowes CC if they do not currently have one? Customer will apply for Lowe’s financing BEFORE deposit, even if they make deposit with CC or ACH, ensuring they are approved and have room to finance final payment. The customer can find the link to apply in the “MyProjects” portal in their estimate e-mail…Or they can navigate here and apply now https://lowes.myhomeprojectcenter.com/sign-in/
4. What if the customer does not have enough Lowes Credit?
We can request a credit increase by the customer calling Lowes Credit Services 1-(800)-444-1408 Or by texting “Lookup” to 84215 and following on screen prompts for credit increase. This can also be used for account lookup to see available credit or balance. Once the credit increase is approved, it is available for immediate use but will require full account number.
5. How can the rep update an email in Sales Mobile App (SMA)?
If the customer’s email is not accurate, the rep can update in the SMA. If the rep changes the email after completing an estimate they can click “Save” on the lead again, which will trigger a new estimate to the customer with the same info as well. A new estimate must be created if the email is updated.
Key Contacts:
IME Phone Number - (877) 477-1115
Lowe’s Credit Services - (800) 444-1408
https://lowes.myhomeprojectcenter.com/sign-in/
Ops Manager to address anything outside of IME or Lowe’s Credit concerns or questions.